Common questions before opening the dashboard.
These answers explain the main product options, dashboard labels, billing flow, and support path for RecycleTradesHub customers.
Cloud Copier, billing, and account labels.
Pricing is informational here; account setup, billing, and downloads are handled inside the dashboard.
What is Cloud Copier?
Cloud Copier is the managed option where you add MT4 or MT5 trading accounts and manage copier settings, status, and health from the dashboard.
What is the self-hosted EA?
The self-hosted EA is for users who want to run the MT4 or MT5 EA on their own VPS, desktop, or existing MetaTrader setup while still reporting activity into the dashboard.
What is a dedicated VPS/IP seat?
A dedicated VPS/IP seat is a monthly Cloud Copier account connection that uses customer-assigned dedicated cloud resources. After a dedicated seat is active, the dashboard can show the assigned IP and let you choose shared or dedicated placement when adding MT4 or MT5 accounts.
What does Account Status mean?
Account Status shows whether the account is processing, connected, inactive, or invalid login depending on whether setup is complete and whether the broker login succeeds.
What does Health mean?
Health shows whether recent account updates are live, delayed, or offline. An account can be connected while health is delayed if fresh updates are not reaching the dashboard.
Does pricing on this website start checkout?
No. Pricing on the website is for information only. Use Open Dashboard when you are ready to create an account, manage billing, connect accounts, or download EA files.
What happens with an invalid login?
If the account number, password, broker server, or account access is wrong, the dashboard should show invalid login so you can correct the credentials instead of treating it as an EA metrics problem.
Can I use MT4 and MT5?
Yes. RecycleTradesHub supports MT4 and MT5 workflows through Cloud Copier and self-hosted EA access, depending on how you want each account to connect.
How do I contact support?
Email info@recycletradeshub.com with your dashboard email, account number, platform, and a short description of the issue.
Need help with setup?
Send the dashboard email, account number, platform, and a short description so support can check the right account.