Support

Use status, health, and logs to locate the issue.

Most support issues fall into login access, billing coverage, cloud account connection, WebRequest permissions, copier configuration, or broker account credentials.

On this page Login is slow or failing Account health is offline WebRequest is missing Trade logs look wrong

Login is slow or failing

  • Confirm the email address and password.
  • Check whether the email verification was completed.
  • Try a fresh browser tab or clear old app cache if the PWA is stuck.
  • Contact support with the dashboard email if login still fails.

Account health is offline

Offline health usually means fresh account updates are not reaching the dashboard. This can happen when the account is unavailable, the market is closed, the connection needs attention, or support needs to review the setup.

WebRequest is missing

For self-hosted accounts, open MetaTrader options and confirm the RecycleTradesHub WebRequest URL is listed. For Cloud Copier accounts, contact support so the managed connection can be reviewed.

Trade logs look wrong

Compare the Trade Logs section with the broker terminal. If open trades or closed history do not match, contact support with the account number, platform, broker server, and screenshot.

Overview Read guide Getting Started Read guide Cloud Copier Read guide Self-Hosted EA Read guide Account Connections Read guide Copier Settings Read guide

Trading risk disclaimer: Futures, forex, and copy-trading activity contain substantial risk and are not suitable for every investor. Only risk capital should be used.

Past performance is not a guarantee of future results. RecycleTradesHub provides copier, monitoring, and account-management tools; users remain responsible for broker access, account security, trade decisions, and risk settings.

Product names, broker names, platform names, and trademarks belong to their respective owners. Use of those names is for identification only and does not imply endorsement, affiliation, or sponsorship.